Owners Update: Annual Billing & Late Fee Policy

Effective: 5 Nov 2025

CQ Management applies late fees to overdue balances and does not pursue tribunal action by default. Unpaid management fees and late fees remain attached to the unit and must be settled
before any Sale & Purchase (S&P) transfer.

Key Points at a Glance

  • Invoice due date: 1 January of each year
  • Late fee: A 10% annual charge applies to any overdue balance until it is fully settled
  • Clearance for S&P: Issued only after all management fees and late fees are fully settled

Autonomous Invoicing (High Accuracy)

All invoices and bills are fully autonomous with minimal human intervention. The system automatically calculates, generates, and issues invoices, ensuring
high accuracy and consistency across all units and billing cycles.

How to Pay

  • Login to your Owner Portal and make your FPX payment for the new year as soon as the invoice has been created.
  • Pay 3–5 days before the due date to allow for bank processing times.

Notifications & Disputes

Invoices and reminders are sent via your Owner Portal login and, where available, by Email/WhatsApp. Please ensure your contact details are up to date.

  • Final & automated: Invoices are system-generated and considered final when issued.
  • Disputes: If you believe an invoice is incorrect, submit a dispute within 14 days via the Owner Portal or email the management office.
    During review, undisputed charges must still be paid by the due date to avoid late fees.

Can Late Fees Be Waived?

No, not as a rule. Owners are responsible for settling maintenance fees on time. Late-fee waivers are not automatic.

  • Exceptional cases only: A limited, one-time waiver may be considered at management’s sole discretion for strictly valid reasons.
  • Documentation required: Submit a written request with supporting documents (e.g., medical letters, bank error proof).
  • During review: Late fees may continue to accrue until a waiver is granted in writing and the account is settled.

Billing & Statements

Email: blockcq@gmail.com
|  Phone/WhatsApp: 012-960-8400

This policy may be updated from time to time. The latest version will always be published on this page.
Note: Annual invoices are issued 30 days before the new year.